dftly Base is the technical infrastructure for integrating any mobile app with Salesforce Sales Cloud. It includes an in-app help desk with Live Chat, Case Creation and FAQs. dftly Mobile Apps, on the other hand, are specific, use-now apps built on top of dftly Base.
The technical infrastructure for any mobile app to leverage two-way communication with Salesforce. Live Chat, FAQs, Cases, etc. work directly with Salesforce.
Quick and easy way to keep track of employee/contractor work times on their mobile phones, with data appearing automatically in your Salesforce.com org.
Check back here regularly. We are always building new apps.
Build deep relationships thru two-way communication with Salesforce. Customers register on your mobile app, data in Salesforce in one click.
Give your customers one-click access to your agents - an assigned agent will see your customer's complete details pop right up in their Salesforce screen.
Enable your app customers to raise Cases directly in your app. Your agents in Salesforce see these as regular Cases.
Help your app customers help themselves - by accessing your FAQs from inside your app; happy customers, lesser work for everyone.
Push notifications when issues are answered, Cases are closed, whatever - automatically or manually from Salesforce to your app.
Your app customers' phone make, model, OS, form factor - a whole lot of detail, all available for analysis within Salesforce
Organize all of your customer interactions in one place with our automatic integration with Salesforce. Connect with your customers in every channel that they choose. From call center to in-app chat to web; bring every customer communication together for a truly omnichannel experience.
Working with a different CRM, but want to help app customers dftly? Talk to us, we may be able to help!